Grella

Terms

The terms that govern access to and use of Grella by organizations and authorized users.

1. Acceptance of These Terms

These Terms of Service govern access to and use of Grella's website, application, APIs, support channels, and related services.

By creating an account, accessing Grella, inviting users, uploading content, or otherwise using the service, you agree to these Terms on behalf of yourself and, where applicable, the organization you represent.

If you use Grella on behalf of a law firm, company, or other organization, you represent that you have authority to bind that organization to these Terms.

If your organization has a separate written agreement with Grella, that agreement controls where it conflicts with these Terms.

2. The Grella Service

Grella is a software service that processes uploaded matter files to extract facts, generate cited answers, build chronologies, and produce work product grounded in the uploaded record.

Grella may include features such as:

  • Organization workspaces
  • Matters and matter files
  • Document upload, OCR, extraction, chunking, embedding, and search
  • AI chat with citations to source materials
  • Matter dashboards, source-linked facts, chronologies, and change review
  • Draft work product grounded in the matter record
  • User roles, permissions, sharing controls, and selected audit logs
  • Export and collaboration features

Grella may make reasonable changes to the service over time. Some features may be available only to certain customers, plans, regions, or deployment configurations. Material changes to a paid service are handled under section 21.

3. Business Use

Grella is intended for business and professional use by law firms, legal teams, and other organizations that need to review and reason over documents.

You are responsible for ensuring that your use of Grella complies with your professional, ethical, regulatory, confidentiality, and client obligations.

Grella is not designed for consumer personal use.

4. Accounts, Organizations, and Users

You must provide accurate account, organization, and contact information and keep it up to date.

Organization owners and administrators are responsible for:

  • Managing users, invitations, roles, and permissions
  • Deciding who may access each organization, matter, chat, file, and work product
  • Removing users who should no longer have access
  • Ensuring users comply with these Terms
  • Protecting login credentials and account access

You are responsible for activity that occurs through your account or organization, except to the extent caused by Grella's breach of these Terms.

You must notify Grella promptly at security@grella.ai if you believe an account has been compromised or used without authorization.

5. Customer Content

"Customer content" means documents, files, data, text, prompts, queries, messages, outputs, metadata, work product, and other content uploaded, created, submitted, or processed by you or your users in Grella.

As between you and Grella, you retain ownership of customer content. Grella does not claim ownership of customer content.

You grant Grella a limited license to host, process, transmit, display, copy, format, index, analyze, and otherwise use customer content only as needed to provide, secure, support, maintain, and improve Grella for your organization, comply with law, and enforce these Terms.

You represent that you have the rights, permissions, and authority needed to upload and process customer content in Grella.

You are responsible for customer content and for decisions made based on customer content or outputs generated from it.

6. AI Features and Legal Review

Grella uses AI to help search, summarize, extract, classify, draft, and reason over customer content. AI-generated outputs may be incomplete, inaccurate, outdated, or unsuitable for your intended use.

Grella does not provide legal advice, legal opinions, legal representation, or legal services. Grella is a software tool. It does not replace professional judgment.

You are responsible for:

  • Reviewing all AI-generated outputs before relying on them
  • Verifying citations, extracted facts, dates, summaries, chronologies, and drafted work product
  • Deciding whether outputs are appropriate for legal, business, client, filing, court, regulatory, or other use
  • Ensuring that use of Grella complies with applicable professional obligations

Grella does not guarantee legal outcomes, litigation results, regulatory outcomes, filing acceptance, settlement results, or business results.

7. AI Providers and Processing

Grella uses third-party AI, OCR, embedding, reranking, search, infrastructure, and document-processing providers to operate the service.

AI providers process document text, queries, and outputs to provide Grella's AI features. Provider retention, model-use, and location terms vary by provider and by the service configuration in use.

Grella does not use customer content to train Grella-owned foundation models or to build models for other customers.

The Privacy Policy explains how Grella handles customer content, personal information, service providers, retention, and security.

8. Acceptable Use

You must not use Grella to:

  • Violate any law, regulation, court order, professional rule, or third-party right
  • Upload content you do not have authority to process
  • Infringe intellectual property, privacy, publicity, confidentiality, or contractual rights
  • Submit malware, exploit code, or harmful technical material
  • Attempt to bypass security, access controls, usage limits, rate limits, or authentication
  • Access another customer's data or interfere with another customer's use of Grella
  • Reverse engineer, scrape, copy, benchmark, or probe Grella except as allowed by law or written permission
  • Use Grella or its outputs to build, train, or improve a competing product or model
  • Resell, sublicense, or make Grella available to third parties unless Grella agrees in writing
  • Use Grella for high-risk automated decisions without appropriate human review
  • Misrepresent AI-generated content as independently verified legal analysis without review

Grella may investigate suspected misuse and may suspend or restrict access where necessary to protect the service, customers, users, or third parties.

9. Confidentiality

Each party may receive confidential information from the other. Confidential information includes non-public technical, business, product, security, pricing, customer, matter, and legal information that a reasonable person would understand to be confidential.

Each party will use the other party's confidential information only to perform under these Terms or a related agreement and will protect it using reasonable care.

Confidentiality obligations do not apply to information that is publicly available through no fault of the receiving party, already known without confidentiality restriction, independently developed, or lawfully received from a third party without confidentiality restriction.

Grella may disclose confidential information where required by law, court order, subpoena, government request, or similar legal process, subject to notice where legally permitted.

10. Security

Grella uses technical and organizational measures intended to protect customer content and personal information. Current measures include HTTPS for public web and API traffic, signed-in access, organization and matter permission checks, selected logging, and secure-development practices.

Grella does not currently claim app-level field or column encryption for stored legal content, SOC 2 or ISO 27001 certification, or completed independent security validation. Your organization should complete its own security review before using Grella for confidential or privileged client material.

No system is completely secure. Grella does not guarantee that unauthorized access, data loss, service interruption, or security incidents will never occur.

You are responsible for configuring organization access appropriately, using strong authentication practices, managing user permissions, and promptly removing users who should no longer have access.

Additional security and privacy details are described in Grella's Privacy Policy and Security materials.

11. Fees, Payments, and Taxes

Fees, billing terms, usage limits, renewal terms, and payment methods may be stated in an order form, invoice, checkout flow, written agreement, or plan description.

Grella may use a third-party payment processor. The processor may handle payment and billing information under its own terms and privacy notice.

Unless otherwise stated in writing:

  • Fees are due as described in the applicable order, invoice, checkout flow, or plan
  • Fees are non-refundable except where required by law or expressly agreed by Grella
  • You are responsible for taxes, duties, levies, and similar charges, excluding taxes on Grella's income
  • Failure to pay may result in suspension or termination of access

If your organization purchases Grella through a separate order form or customer agreement, that document controls payment terms where it conflicts with this section.

12. Trials, Beta Features, and Changes

Grella may offer trials, pilots, previews, beta features, or early access features. These may be modified, limited, or discontinued at any time.

Beta or preview features may be less reliable than generally available features and may be provided without support, service commitments, or warranties.

Grella may update the service to improve performance, reliability, security, usability, or functionality. Grella may also make changes required by law, provider requirements, or security needs. Material changes to a generally available paid service are handled under section 21.

13. Suspension and Termination

You may stop using Grella at any time. Subscription cancellation and termination rights may be governed by your order form, invoice, written agreement, or plan terms.

Grella may suspend or terminate access if:

  • You breach these Terms
  • Payment is overdue
  • Use of Grella creates a security, legal, operational, or abuse risk
  • Grella is required to do so by law or provider requirement
  • Your use may harm Grella, other customers, users, or third parties

Where practical, Grella will give you notice and a reasonable opportunity to fix a breach before suspension or termination. Immediate action may be taken where needed to address an urgent security, legal, abuse, or service-integrity risk. Any suspension will be limited in scope and duration where reasonably possible.

After termination, Grella may retain customer content for a limited period as needed for export, backup, legal, security, billing, dispute, or operational purposes, unless a separate agreement states otherwise.

14. Export and Deletion

Organization administrators may request export or deletion of customer content, subject to technical, legal, billing, security, backup, and operational limits.

Some deleted information may persist for a limited period in backups, logs, audit records, caches, or security records before being overwritten or deleted according to operational processes.

Grella may retain information where required or permitted by law, to resolve disputes, enforce agreements, maintain security, prevent abuse, or keep necessary business records.

15. Third-Party Services

Grella may integrate with or rely on third-party services, including hosting, infrastructure, AI providers, OCR providers, payment processors, analytics, communications, support, and search providers.

Grella is not responsible for third-party services that you choose to connect, access, or use outside Grella. Your use of third-party services may be governed by separate terms and privacy notices.

When you connect Grella to a third-party AI client or integration, you authorize Grella to return requested data within your existing permissions. The third-party service's terms and privacy policy apply to its handling of returned data.

Grella may change third-party providers where needed to operate, secure, or improve the service.

16. Intellectual Property

Grella and its licensors retain all rights in the service, software, designs, interfaces, workflows, models, prompts, code, documentation, trademarks, and related technology, except for customer content.

You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, or create derivative works from Grella except as allowed by these Terms, a written agreement, or applicable law.

If you provide feedback, suggestions, or ideas, Grella may use them without restriction or compensation.

17. Disclaimers

To the maximum extent permitted by law, Grella is provided on an "as is" and "as available" basis.

Grella disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, error-free operation, and accuracy of outputs, except where such disclaimers are not permitted by law or where a separate written agreement states otherwise.

Grella does not warrant that:

  • AI outputs will be complete, accurate, or suitable for any specific purpose
  • Citations, summaries, classifications, extracted facts, chronologies, or work product will be free from error
  • The service will meet every professional, regulatory, court, client, or evidentiary requirement
  • The service will be uninterrupted, secure, or available at all times

Nothing in these Terms excludes guarantees, warranties, or rights that cannot be excluded under applicable law.

18. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable to the other for indirect, incidental, special, consequential, exemplary, or punitive loss, or for lost profits, lost revenue, business interruption, or loss of goodwill.

Except for the excluded claims below, each party's total liability arising out of or relating to the service or these Terms will not exceed the greater of:

  • The amounts paid or payable by your organization to Grella for the service in the 12 months before the event giving rise to the claim; or
  • AUD $1,000.

The cap does not apply to payment obligations, fraud, wilful misconduct, gross negligence, breach of confidentiality or privacy obligations, infringement of the other party's intellectual property rights, or obligations under section 19.

These limitations apply only to the extent permitted by law. Nothing in these Terms excludes guarantees, warranties, liabilities, or rights that cannot lawfully be excluded or limited.

19. Third-Party Claims

Your organization will protect Grella from a third-party claim to the extent the claim is caused by customer content that your organization had no right to provide, or by your organization's intentional unlawful use of Grella or material breach of section 8. This does not apply to the extent the claim is caused by Grella's breach, negligence, or wilful misconduct.

Grella will protect your organization from a third-party claim that the unmodified Grella service infringes an Australian intellectual property right. This does not apply where the claim is caused by customer content, an unauthorized change, use with a product not supplied or approved by Grella, or continued use after Grella provides a reasonable non-infringing replacement or workaround.

The protected party must promptly notify the other party of the claim, provide reasonable assistance, and allow the protecting party to control the defence. No settlement may admit fault by or impose an obligation on the protected party without its written consent, which must not be unreasonably withheld.

20. Governing Law and Disputes

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-law rules.

The parties agree to the exclusive jurisdiction of the courts located in New South Wales, Australia, unless a separate written agreement states otherwise.

Before starting legal proceedings, each party will use reasonable efforts to resolve disputes informally using the contact details in these Terms or the applicable order form.

21. Changes to These Terms

Grella may update these Terms to reflect changes to the service, law, security, or business operations. Material changes will be notified before they take effect where practical.

A material adverse change will not apply to an existing paid subscription term unless required by law or needed to address an urgent security or abuse risk. Otherwise, your organization may end the affected service before the change takes effect and request a pro-rata refund of unused prepaid fees.

Continued use after an updated version takes effect means you accept the updated Terms.

22. Contact

For questions about these Terms, contact Grella at:

Email: support@grella.ai

By using Grella, you acknowledge that you have read and agree to these Terms of Service.